Shipping policy

Shipping Policy

Effective Date: September 28, 2026

Thank you for shopping with MaggieMadeThat. We aim to provide a smooth and transparent shipping experience. Please review this Shipping Policy carefully, as it explains our estimated processing and delivery times, tracking, customs, and what to expect after placing an order.

For any questions or concerns, contact us at contact@maggiemadethat.com.

1. PROCESSING TIMES

  • All orders are typically processed within 1–3 business days, excluding weekends and holidays.
  • Processing time is separate from shipping time.
  • Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

During high-volume periods, holidays, product launches, or promotions, processing may take slightly longer.

2. ESTIMATED SHIPPING TIMES

Estimated shipping times are:

  • USA & Canada: 6–12 business days
  • International Destinations: 15–30 business days

These estimates begin after your order has been processed and shipped.

Please note that shipping times are estimates and are not guaranteed. Delivery may be affected by customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our reasonable control.

3. SHIPPING DELAYS

While we work to have orders delivered within the estimated timeframes, delays can occasionally occur.

Possible causes include:

  • Customs clearance procedures
  • Carrier delays
  • Weather disruptions or natural disasters
  • Peak holiday periods
  • Incorrect or incomplete delivery information
  • International transportation delays
  • Circumstances outside the control of MaggieMadeThat or our fulfillment partners

We cannot guarantee a specific delivery date.

Please allow additional time during holidays and other high-volume shipping periods.

4. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout:

  • Customers are responsible for any applicable customs duties, taxes, or import fees.
  • These charges are not included in the product or shipping price charged by MaggieMadeThat.
  • MaggieMadeThat is not responsible for delays caused by customs authorities.

We recommend checking your country's import requirements before placing an international order.

5. LOST OR MISSING PACKAGES

If your order has not arrived within 30 business days after shipment, please contact us at contact@maggiemadethat.com.

Include your:

  • Name
  • Order number
  • Shipping address
  • Tracking number, if available

We will review the shipment information and work with the applicable carrier, supplier, or fulfillment partner to investigate the issue.

MaggieMadeThat is not responsible for packages that are lost, returned, or misdelivered because an incorrect or incomplete shipping address was entered at checkout.

However, if you experience a delivery issue, please contact us and we will do our best to help determine what happened.

6. SHIPPING DELAYS, REFUNDS, AND PAYMENT DISPUTES

Shipping estimates are not guaranteed delivery dates.

A shipment arriving later than the estimated timeframe does not automatically mean an order has been lost or that a refund is immediately due.

If you are experiencing a delivery problem, please contact contact@maggiemadethat.com so we can investigate the issue and determine the appropriate resolution.

If you believe there is a problem with your order or payment, we encourage you to contact us before opening a payment dispute so we have an opportunity to resolve the matter.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection law or through your payment provider.

7. TRACKING YOUR ORDER

Once your order has shipped, tracking information will be sent to the email address used during checkout when tracking is available.

Please allow approximately 2–5 days after shipment for tracking information to begin updating.

In some cases, tracking may not update while the package is moving between countries or shipping networks. This does not necessarily mean the package has stopped moving.

8. MULTIPLE PACKAGES

Some orders may contain products supplied or fulfilled from different locations.

As a result:

  • Items from the same order may arrive separately.
  • You may receive more than one tracking number.
  • Packages may arrive on different days.

You will not normally be charged additional shipping solely because an order is divided into multiple shipments unless otherwise disclosed before purchase.

9. WRONG OR INCOMPLETE ADDRESS

Customers are responsible for ensuring that the shipping information entered at checkout is complete and accurate.

If you notice an address error after placing your order, contact us immediately at contact@maggiemadethat.com.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

If an order is returned because of:

  • An incorrect address
  • An incomplete address
  • A refused delivery
  • An unsuccessful delivery attempt
  • Failure to collect the package

we may contact you regarding reshipment.

Additional shipping charges may apply where permitted by law.

10. DELIVERED BUT NOT RECEIVED

If tracking shows your package as delivered but you cannot locate it, we recommend:

  • Checking around the delivery location.
  • Checking with household members or neighbors.
  • Looking for a delivery notice.
  • Contacting the shipping carrier.
  • Allowing a short period of time, as some carriers mark packages as delivered shortly before actual delivery.

If you are still unable to locate your package, contact us at contact@maggiemadethat.com and we will assist where reasonably possible.

11. DAMAGED PACKAGES OR PRODUCTS

If an item arrives damaged or defective, contact us as soon as possible at contact@maggiemadethat.com.

Please include your order number and, where possible, photographs showing the damage.

Damaged or defective products will be handled in accordance with our Return and Refund Policy and any applicable consumer protection laws.

12. CONTACT INFORMATION

For questions or concerns regarding shipping, delivery, or tracking, contact:

MaggieMadeThat
Email: contact@maggiemadethat.com