Refund policy

Returns & Refunds Policy

Effective Date: September 28, 2026

At MaggieMadeThat, we want every purchase to feel like something we’d be happy giving to someone in our own family. If you’re not happy with your order, we want the opportunity to make it right.

That’s why we offer a 30-Day Satisfaction & Money-Back Guarantee, subject to the terms below. Our goal is to keep the process fair for our customers while also protecting our small business from fraud, abuse, and duplicate claims.

For questions or assistance, contact us at contact@maggiemadethat.com.

1. 30-DAY SATISFACTION & MONEY-BACK GUARANTEE

You have 30 days from the date your order is delivered to contact us if you are not satisfied with your purchase.

Depending on the circumstances, we may offer an appropriate resolution such as:

  • A refund
  • A replacement
  • A replacement part
  • Store credit
  • Another reasonable solution

To request assistance under our guarantee, email contact@maggiemadethat.com and include:

  • Your full name
  • Your order number
  • The product involved
  • A brief explanation of the issue

Where reasonably necessary, we may also request photographs, video, or other information to help us understand the concern.

For some refund requests, we may require the product to be returned before a refund is issued.

Our 30-Day Satisfaction Guarantee is intended for genuine customer concerns. It does not cover fraudulent claims, intentional damage, excessive misuse, unauthorized modifications, duplicate refund claims, or other abuse of this policy.

2. RETURN ELIGIBILITY

For standard returns, the item should generally be returned in good condition and with its original packaging, accessories, manuals, tags, seals, and included components where reasonably possible.

Products that have been:

  • Excessively used
  • Materially damaged after delivery
  • Altered or modified
  • Misused
  • Returned incomplete
  • Damaged through improper handling

may not qualify for a full refund.

Opening or reasonably testing a product does not automatically make it ineligible under our 30-Day Satisfaction Guarantee.

3. HOW TO REQUEST A RETURN OR REFUND

Before returning any product, contact:

contact@maggiemadethat.com

Please include:

  • Your full name
  • Order number
  • The item involved
  • The reason for the return or refund request
  • Photos or video where appropriate

If a return is required, we will provide:

  • Return instructions
  • The appropriate return address
  • Any additional information needed to process your request

Please do not send a product back without first receiving return instructions from us.

Some orders may be fulfilled from different locations, so the address shown on the original shipping label may not be the correct return address.

Returns sent without authorization, returned to the wrong address, or sent without enough information to identify the order may be delayed or may not qualify for processing.

4. RETURN SHIPPING COSTS

For change-of-mind or satisfaction-based returns, customers are generally responsible for return shipping unless otherwise stated or required by applicable law.

We recommend using a trackable shipping method.

Customers should keep proof of return shipment until the refund has been fully processed.

MaggieMadeThat is not responsible for return packages lost in transit before they reach the designated return location.

If the item is confirmed to be damaged, defective, or incorrectly supplied by us, we will provide an appropriate resolution and cover return shipping where required.

Original shipping charges are generally non-refundable unless required by law or unless the issue resulted from an error by MaggieMadeThat.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your product arrives:

  • Damaged
  • Defective
  • Missing components
  • Significantly different from what you ordered
  • As the incorrect item

contact us at contact@maggiemadethat.com as soon as reasonably possible.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs or video where reasonably possible

Depending on the circumstances, we may offer:

  • A replacement
  • A replacement part
  • A refund
  • Store credit
  • Another appropriate remedy

We may request additional information reasonably necessary to verify the issue.

Nothing in this policy limits any rights available to you under applicable consumer protection law.

6. CHANGE-OF-MIND RETURNS

We understand that sometimes a product simply is not the right fit.

If you change your mind, contact us within 30 days of delivery.

Change-of-mind returns may qualify under our Satisfaction Guarantee provided the product has not been excessively used, materially damaged, altered, or misused.

Where reasonably possible, the product should be returned with:

  • Original packaging
  • Accessories
  • Included components
  • Manuals
  • Tags or seals

Customers are generally responsible for return shipping on change-of-mind returns.

7. PRODUCTS THAT MAY NOT QUALIFY FOR RETURN

Certain items may have additional return restrictions for hygiene, safety, customization, or other legitimate reasons.

These may include:

  • Opened or heavily used cosmetics or beauty products
  • Certain personal-care or hygiene products
  • Gift cards
  • Digital products
  • Customized or personalized products
  • Items specifically marked Final Sale
  • Products damaged through misuse, neglect, improper installation, or unauthorized modification

However, if one of these products arrives defective, damaged, or incorrect, contact us and we will review the issue.

Final-sale or hygiene restrictions do not eliminate any non-waivable legal rights.

8. ELECTRICAL, HEATED, AND POWERED PRODUCTS

Some MaggieMadeThat products may include:

  • Heated products
  • Electrical products
  • Rechargeable products
  • Battery-powered products
  • USB-powered products

These products must be used according to their instructions, warnings, and intended purpose.

Damage caused by:

  • Improper power sources
  • Unauthorized modifications
  • Improper installation
  • Misuse
  • Improper cleaning
  • Water exposure where the product is not designed for it
  • Failure to follow instructions

may not qualify as a product defect.

If an electrical or heated product appears unsafe or defective, discontinue use and contact us at contact@maggiemadethat.com.

9. RETURN INSPECTION

When a returned product is received, we may inspect it to confirm:

  • The correct product was returned
  • The product matches the original order
  • Included components are present
  • The condition is consistent with the return request
  • The product has not been excessively used or damaged
  • The product has not been altered
  • The return complies with this policy

If the product is materially damaged, incomplete, substituted, or excessively used beyond what would reasonably be expected under our Satisfaction Guarantee, we may deny or reduce the refund where permitted by law.

We will not deny a legitimate defect claim solely because the product was opened or reasonably tested.

10. PARTIAL REFUNDS

Where permitted by applicable law, a partial refund may be appropriate if a returned product is received with:

  • Missing accessories
  • Missing components
  • Customer-caused damage
  • Significant wear
  • Alterations
  • Reduced value caused after delivery

Any deduction will be based on the actual circumstances and condition of the product.

This does not apply where the reduction in value resulted from a defect for which MaggieMadeThat is responsible.

11. REFUND PROCESSING

Once an approved return has been received and reviewed, we will notify you of the outcome.

If approved:

  • The refund will generally be issued to the original payment method
  • We typically process approved refunds within 7–10 business days
  • Banks, card issuers, PayPal, or other payment providers may require additional time to post the refund

Once we have issued the refund, delays caused by the financial institution or payment provider are outside our control.

12. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at:

contact@maggiemadethat.com

We will try to accommodate your request, but cancellation is not guaranteed once:

  • Processing has started
  • The order has been submitted for fulfillment
  • A shipping label has been created
  • The order has shipped

If cancellation is no longer possible, you may still request assistance under our 30-Day Satisfaction Guarantee after delivery.

13. REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address and for accepting delivery of their orders.

If a package is:

  • Refused
  • Not collected
  • Returned due to failed delivery
  • Returned because of an incorrect or incomplete address

we may deduct actual shipping or return-to-sender costs from any refund where legally permitted.

If you believe the carrier made an error, contact us so we can investigate.

14. PACKAGES MARKED AS DELIVERED

If tracking shows your order as delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Ask household members
  • Check with nearby neighbors where appropriate
  • Review any delivery photo or carrier notice
  • Contact the carrier

Then contact contact@maggiemadethat.com.

We will review legitimate delivery concerns individually.

A carrier delivery confirmation may be considered as part of our investigation, and we may request additional reasonable information before issuing a replacement or refund.

15. DUPLICATE REFUNDS AND REIMBURSEMENTS

Customers are not entitled to receive more than one reimbursement for the same transaction.

For example, if:

  • MaggieMadeThat has already issued a refund
  • A replacement has already been accepted as the agreed resolution
  • A payment provider has already reimbursed the purchase
  • A chargeback has already resulted in reimbursement

we may decline any additional refund request for the same transaction.

We may provide documentation confirming the prior resolution to the relevant payment provider or financial institution.

16. PAYMENT DISPUTES AND CHARGEBACKS

If something goes wrong with your order, we encourage you to contact us at contact@maggiemadethat.com before opening a chargeback or payment dispute.

We want the opportunity to review the issue and resolve legitimate concerns directly.

If a chargeback, PayPal claim, credit-card dispute, or other payment dispute is filed, MaggieMadeThat may provide the payment provider with relevant supporting documentation, including:

  • Order confirmation
  • Payment records
  • Product descriptions
  • Shipping information
  • Tracking information
  • Delivery confirmation
  • Customer communications
  • Return instructions
  • Refund records
  • Replacement records
  • Photos or other evidence
  • Applicable store policies

Payment providers and financial institutions ultimately determine the outcome of disputes under their own rules.

A payment dispute does not entitle a customer to both reimbursement from the payment provider and an additional refund from MaggieMadeThat for the same transaction.

Nothing in this policy prevents customers from exercising rights available under applicable law or through their payment provider.

17. FRAUDULENT OR ABUSIVE CLAIMS

We understand that real problems happen, and customers will never be penalized simply for contacting us or making a legitimate return request.

However, where legally permitted, we reserve the right to take reasonable steps to prevent fraudulent or abusive activity.

Examples may include:

  • Returning a different item than the one purchased
  • Falsely claiming non-delivery despite reliable delivery evidence
  • Intentionally damaging a product to obtain a refund
  • Providing false or misleading photos or information
  • Attempting to receive multiple refunds for the same order
  • Excessive or clearly abusive refund behavior
  • Fraudulent payment activity
  • Misuse of our Satisfaction Guarantee

Where we have reasonable evidence of fraud or abuse, we may:

  • Decline the refund where legally permitted
  • Cancel pending orders
  • Restrict future purchases
  • Provide evidence to Shopify, PayPal, banks, card issuers, carriers, or payment processors
  • Take other reasonable steps necessary to protect our business

This section is not intended to prevent or discourage legitimate customer complaints.

18. FINAL SALE ITEMS

Certain products may occasionally be clearly marked Final Sale on the product page or at checkout.

Final-sale products generally cannot be returned for a simple change of mind.

However, final-sale status does not eliminate any non-waivable legal rights relating to defective, damaged, or incorrectly supplied products.

19. PROMOTIONAL AND DISCOUNTED ITEMS

Unless specifically marked Final Sale, an item does not automatically become non-returnable because it was purchased using:

  • A discount code
  • A promotional offer
  • A bundle discount
  • A sale price

The normal terms of our 30-Day Satisfaction Guarantee still apply.

20. EXCHANGES

Because our inventory may change quickly, we cannot always guarantee direct exchanges.

If you would like a different color, variation, product, or model, contact:

contact@maggiemadethat.com

If an exchange is available, we will provide instructions.

Otherwise, you may be asked to return the eligible item and place a new order.

21. POLICY ACCEPTANCE

By placing an order with MaggieMadeThat, you acknowledge that you have had an opportunity to review our:

  • Returns & Refunds Policy
  • Shipping Policy
  • Terms of Service

These policies form part of the terms applicable to your order, subject to any consumer rights that cannot legally be waived.

22. YOUR LEGAL RIGHTS

Our 30-Day Satisfaction Guarantee is offered in addition to any rights you may have under applicable consumer protection law.

Nothing in this policy is intended to exclude, restrict, or override rights that cannot legally be waived.

If any part of this policy conflicts with a mandatory legal requirement, the applicable law will control.

23. CONTACT US

We’re a family-style shop, and we’d much rather hear from you and work through an issue than leave you frustrated.

For returns, refunds, damaged items, delivery concerns, or other order-related questions, contact:

MaggieMadeThat
Email: contact@maggiemadethat.com

We aim to respond within 24–48 hours during normal business days.